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Warranty Policy

Workmanship

In most cases Control Technologies will honor a one-year workmanship warranty, however some cases will not apply, especially in the event that Control Technologies is required to utilize existing infrastructure, wiring or other equipment, or as otherwise indicated. Control Technologies’ warranty indicates that the work will be free from defects not inherent in the quality required or permitted, and that the work will conform to the requirements of the order.

 


Additional Warranty / Service Agreement packages available:

  • Planned preventative maintenance

  • Software upgrade protection

  • System optimization & testing

  • Remote system health checks

  • Performance based testing

  • Extended manufacturer warranties up to 5 years

  • And more (contact Scott Cheatham) for additional information

Return Policy

All parts are warranted by the manufacturer for 1 year; manufacturer authorized returns shall be processed by the purchaser and may be returned directly to the manufacturer for warranty repair/replacement only.


Any new product, with the exception of software or service, may be returned within 30 days of the purchase date so long as the equipment and packaging are in "Like New"** condition. All returns are subject to a minimum 15% restocking fee.


A return materials authorization (RMA) from Control Technologies is required for all return of new product. Contact Bob Moak for more information about RMAs. Any new products returned to Control Technologies without an RMA will be rejected and/or sent back at the clients' expense. Control Technologies does not provide advanced replacements for any product, unless explicitly noted in a service agreement.


** "Like New" means that all returns inside the 30 day period of receipt of the product should be undamaged and in their original packaging with all accessories and documentation included. The original packaging must be unmarked. No postmarks, labels or writing may be on the original product box. Special orders, custom built items and software may not be returned. No refunds, exchanges, or credits will be issued to a customer after the 30 day period.